Frequently asked questions

Got some questions? Here is what other people have asked

Buying a phone

Do your devices come with any defects and/or damage?

All of our phones are certified & inspected before being listed on our website for sale. 

I'm seeking a specific smartphone, how can I find it?

Finding and purchasing a specific phone is as easy as filling in the brand and model of the device into the search field and hitting enter!

Alternatively, we provide a filters menu for narrowing down your search results. 

How does ThinkPhones deliver my device?

Once you have placed your order and checked out, we package and ship your stunning new smartphone for delivery within 3-5 business days. At the moment, we only to all the major cities across the country.

How can I trade in my Phone?

We’re always on the lookout for devices, so please give us a call on 021 665 5637 for more information about our buying process. 

Selling a phone

How do I sell my phone?

Fill in our contact form and we will get in touch with you shortly to arrange to collect your smartphone. 

Can I trade in my phone?

Yes, of course! We have a variety of trade in options available. Please contact us on 021 665 5637
for more information.

General

How do I purchase a pre-owned device from ThinkPhones?

1. Browse our range of second hand smartphones and select a device that suits your needs and budget.  

2. Add the device to your cart and checkout using our online payment portal.

3. Enjoy using your sleek new smartphone when it’s delivered right to your doorstep in 3-5 working days!

Repairs

How long is the turnaround time for repairing my device?

ThinkPhones is usually fairly quick when it comes to smartphone repairs.

Our turnaround time depends on assessing your device’s damage. After which we will update you with our findings & expected time of arrival.